1. Personal Information We Collect

The personal information we collect depends on the nature of your relationship with Parallel Wealth and the services you request.

Fee-for-Service Retirement Planning Clients  

We may collect:

• Name, address, email address, and phone number

• Date of birth

• Financial information, including income, assets, liabilities, pensions

• Client goals, retirement objectives, preferences, and planning assumptions

• Payment and billing information

• Any other information you choose to provide that is relevant to your financial plan

Retirement Income Program™ Clients  

For clients who participate in our Retirement Income Program™, we may collect:

• Name, address, email address, and phone number

• Date of birth

• Social Insurance Number, where required

• Identification documents, where required

• Financial information, including income, assets, liabilities, tax returns, investment accounts, insurance policies, pensions, registered accounts, non-registered accounts, corporations, rental properties, and estate planning information

• Family, beneficiary, and household information

• Client goals, retirement objectives, preferences, and planning assumptions

• Information required by financial institutions, portfolio managers, custodians, insurers, or other service providers involved in delivering the service

Insurance Clients  

For insurance-related services, we may collect:

• Name, address, email address, and phone number

• Date of birth

• Social Insurance Number, where required

• Identification documents, where required

• Financial information, including income, assets, liabilities, tax returns, investment accounts, and existing insurance policies

• Health, lifestyle, family, and beneficiary information where required for insurance applications or underwriting

• Client goals, insurance needs, and planning preferences

• Payment and billing information

Website Visitors and General Inquiries  

When you visit our website, submit a form, book a call, join our email list, download resources, or contact us, we may collect:

• Name, email address, phone number, and other contact details you provide

• Information submitted through website forms or questionnaires

• IP address, browser type, device information, pages visited, referral source, and general website usage information

• Cookie and analytics information, as described below

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Complete a questionnaire, form, or planning intake document

• Book a call or consultation

• Email, call, or communicate with Parallel Wealth

• Upload documents through our secure client portal or document-sharing systems

• Purchase or inquire about our services

• Apply for insurance or investment-related services

• Subscribe to emails, newsletters, webinars, or resources

• Use or browse our website

Where appropriate, we may also collect information from third parties with your consent, including accountants, lawyers, financial institutions, insurers, portfolio managers, custodians, or other professionals involved in your financial affairs.

3. How We Use Your Information

We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• Provide financial planning, retirement planning, retirement income, insurance, and related services

• Prepare, update, and review retirement plans, projections, reports, and recommendations

• Communicate with you about your plan, services, documents, meetings, updates, and resources

• Process payments and administer client accounts

• Coordinate with financial institutions, insurers, portfolio managers, custodians, or other service providers where required

• Meet legal, regulatory, tax, compliance, recordkeeping, and professional obligations

• Verify identity, where required

• Improve our services, client experience, internal processes, training, and quality assurance

• Send newsletters, educational resources, event invitations, or marketing communications, where permitted by law

• Maintain the security and functionality of our website, systems, and client portals

4. Consent

By providing personal information to Parallel Wealth, you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy or otherwise communicated to you at the time of collection.

In some cases, your consent may be express, such as when you sign an agreement, complete a form, or authorize us to share information with another professional or institution. In other cases, your consent may be implied based on your relationship with us and the nature of the services requested.

You may withdraw your consent at any time, subject to legal, regulatory, contractual, or practical restrictions. Please note that withdrawing consent may limit our ability to provide certain services.

5. Disclosure and Third-Party Sharing

We do not sell your personal information.

We may disclose personal information where necessary to provide our services, fulfill legal obligations, or operate our business. This may include sharing information with:

• Financial institutions, custodians, portfolio managers, insurers, and product providers

• Accountants, lawyers, or other professional advisors, with your consent

• Technology, software, cloud storage, payment processing, administrative, compliance, marketing, or IT service providers

• Regulatory bodies, government authorities, law enforcement, or courts where required or permitted by law

• Successor organizations in the event of a business transaction, such as a merger, restructuring, or sale, subject to appropriate confidentiality protections

We take reasonable steps to ensure third-party service providers protect personal information and use it only for authorized purposes.

6. Cross-Border Storage and Processing

Some of our service providers may store or process personal information outside of Canada. When information is stored or processed outside of Canada, it may be subject to the laws of the jurisdiction where it is located.

We use reasonable contractual, administrative, technical, and organizational measures to protect personal information handled by service providers.

7. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behaviour, measure marketing performance, and improve user experience.

Cookies may collect information such as:

• IP address

• Browser type

• Device type

• Pages viewed

• Time spent on the website

• Referral source

• Interactions with website content, forms, or advertisements

We may use tools such as website analytics platforms, advertising pixels, email marketing tools, or similar technologies to better understand how visitors interact with our website and content.

You can adjust your browser settings to refuse or disable cookies. However, some parts of our website may not function properly if cookies are disabled.

8. Email Communications

If you subscribe to our emails, download a resource, register for a webinar, or otherwise provide your contact information, we may send you educational content, updates, event invitations, or marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

We may still send service-related communications where necessary to administer your account, provide services, or meet legal and regulatory obligations.

9. Data Protection and Security

We use reasonable physical, electronic, administrative, and procedural safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or disposal.

These safeguards may include:

• Secure document storage and transfer systems

• Password-protected systems

• Encryption where appropriate

• Restricted staff access based on role and need

• Internal privacy and confidentiality practices

• Secure disposal or deletion of records when no longer required

• Ongoing review of privacy and security practices

No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

10. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, provide services, meet legal and regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with our record retention practices and applicable legal requirements.

11. Accuracy of Personal Information

We rely on you to provide accurate, complete, and up-to-date information. Please notify us if your personal information changes or if you believe any information we hold is inaccurate.

Maintaining accurate information helps us provide appropriate and effective planning and client service.

12. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, subject to limited exceptions under applicable law.

You may also request that we correct or update inaccurate or incomplete personal information.

Requests should be made in writing to our Privacy Officer using the contact information below. We may need to verify your identity before responding to your request.

13. Privacy Incidents

If we become aware of a privacy incident involving personal information, we will take reasonable steps to contain, investigate, and address the incident.

Where required by applicable law, we will notify affected individuals, regulators, or other parties.

14. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or resources. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Privacy Questions or Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or make a privacy-related complaint, please contact our Privacy Officer.

Privacy Officer: Kyle Martins
Parallel Wealth Financial Group Inc.
20020 84 Ave, Unit A505
Langley Twp, BC V2Y 5K8
Email: kyle@parallelwealth.com
Phone: 604-256-1151

We will review and respond to privacy inquiries or complaints within a reasonable timeframe.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or privacy requirements.

The updated version will be posted on our website with the effective date noted at the top.

17. Regular Reviews

We review our privacy practices and this Privacy Policy on a regular basis, and at least annually, to support the continued effectiveness of our privacy program.